White Label Pixel Setup

Overview

Host Delivr.ai's resolution pixel on your own domain. Your customers see a subdomain you own (for example assets.yourdomain.com) instead of Delivr.ai's CDN, with the same resolution capabilities.

Timeline: 2-3 business days after providing required information.

What You'll Get

A pixel served from a subdomain you choose (for example assets.yourdomain.com)
Full SSL/TLS security
Same resolution capabilities as Delivr.ai's CDN

Before You Start

Have this information ready:

Business Contact

Field	Example
Name	Jane Smith
Email	[email protected]
Timezone	EST / GMT-5

Technical Contact

Field	Example
Name	John Developer
Email	[email protected]
Timezone	PST / GMT-8

Domain Configuration

Field	Example
Organization Name	Your Company Inc
White Label Domain	assets.yourcompany.com

The pixel is deployed at the subdomain you provide. Pick one that is available and follows the naming guidance above (avoid pixel, cdn, track, ads, analytics).

Requirements

Submit this information at least 48 hours before your target deployment date
Technical contact must have DNS record access for your domain
Plan for approximately 30 minutes of coordination time during US morning hours
Delivr.ai will invite your technical contact to a Slack channel for real-time coordination

Domain Requirements & Best Practices

These keep your white-label pixel from being flagged by browsers, ad blockers, or security scanners. The first item is required before setup; the rest are strongly recommended and improve domain reputation.

Required: your root domain must resolve to a real destination

The root (apex) of your domain (for example, yourcompany.com) must have an A record that points to a working page. A simple 301 redirect to your main website is enough (for example, yourbrand.com redirecting to yourcompany.com).

Without this, the pixel domain can trigger "deceptive site," "uncrawlable destination," or "malicious software" warnings in browsers and security scanners, which break pixel delivery. This is the single most important step.

Guidance	Why
Avoid words like `pixel`, `ads`, `track`, `analytics`, or `cdn` in the hostname where possible.	Ad blockers and reputation scanners filter on these words. A neutral host (for example `s.yourcompany.com` or `assets.yourcompany.com`) is less likely to be blocked.
Use an established domain.	Very recently registered domains (under roughly six months old) are more likely to be flagged. A domain with some history is safer.
Keep WHOIS registration transparent.	Public, accurate registration data improves legitimacy. Fully private or proxied registration can lower trust.
Be cautious with international registration.	Domains registered in some regions draw extra scrutiny from security scanners. This will not block setup, but it can affect reputation.

If you are unsure whether your domain meets these, share it with your Delivr.ai contact before the setup window and we will pre-check it.

Setup Process

Step 1: Certificate generation and validation

What happens: Delivr.ai requests an SSL certificate for your domain.

Your action: Add the certificate validation CNAME record we provide.

Receive the validation record details from our team
Access your domain's DNS management console
Add the provided CNAME record
Reply to confirm; we wait for the certificate to be issued (usually minutes, occasionally up to a few hours)

Example DNS record:

Type:  CNAME
Host:  [provided by Delivr.ai]
Value: [provided by Delivr.ai]
TTL:   300

Step 2: Point your domain at our CDN

What happens: Delivr.ai creates your pixel on our multi-tenant CDN and gives you a single target to point at.

Your action: Add one CNAME record from your chosen subdomain to the target we provide.

Type:  CNAME
Host:  [your chosen subdomain, e.g. assets]
Value: [target provided by Delivr.ai]
TTL:   300

DNS propagation can take up to 24 hours. We verify the certificate and routing before live traffic is switched over.

Step 3: Account Registration

What happens: your Delivr.ai contact creates your organization and links it to the white label pixel, then invites your first user(s) by email.

Your action:

Send the business email addresses you want invited to your Delivr.ai contact.
Watch for the invitation email and accept it.
Sign in at app.delivr.ai. Once you're in, invite the rest of your team from Settings > Members.

Step 4: Verification

Test your setup:

Visit https://assets.yourcompany.com (your chosen subdomain). The SSL certificate should be valid
Create a test pixel in your dashboard
Install the pixel on a test page
Verify events appear in your dashboard (check the browser Network tab if nothing shows up)

Troubleshooting

Issue	Solution
SSL certificate not valid	The validation CNAME may not have propagated yet. Wait and retry.
Domain not resolving	Check the CNAME points to the exact target we provided.
No events appearing	Verify pixel script is loading (check browser Network tab).
403 Forbidden	Account may not be linked. Contact support.

Support

For issues during setup, contact your Delivr.ai account representative or the Slack channel created for your setup.

Next Steps

Once your white label pixel is deployed:

Account Setup -- Create your first project
On-Domain Events API -- Create a pixel and query visitor events
Intent Audiences API -- Create intent-based audiences