Delivr.ai White Label Pixel Instructions
White Label Pixel Setup Guide
Host Delivr.ai's resolution pixel on your own domain. This guide walks you through the complete setup process with our team.
What You'll Get
- A pixel served from
cdn.yourdomain.com(your branding) - Full SSL/TLS security
- Same resolution capabilities as Delivr.ai's CDN
Timeline: 2-3 business days after providing required information
Before You Start
Required Information
Please have this information ready before contacting us:
Business Contact
| Field | Example |
|---|---|
| Name | Jane Smith |
| [email protected] | |
| Timezone | EST / GMT-5 |
Technical Contact
| Field | Example |
|---|---|
| Name | John Developer |
| [email protected] | |
| Timezone | PST / GMT-8 |
Domain Configuration
| Field | Example |
|---|---|
| Organization Name | Your Company Inc |
| White Label Domain | pixel.yourcompany.com |
The pixel will be deployed at cdn.pixel.yourcompany.com - ensure this subdomain is available.
Requirements
- Submit this information at least 48 hours before your target deployment date
- Technical contact must have DNS record access for your domain
- Plan for ~30 minutes of coordination time during US morning hours
- We'll invite your technical contact to a Slack channel for real-time coordination
Setup Process
Step 1. Certificate Generation and Verification
What happens: Delivr.ai generates an SSL certificate for your domain.
Your action: Add a TXT DNS record to verify domain ownership.
- Receive the TXT record details from our team
- Access your domain's DNS management console
- Add the provided TXT record
- Reply to confirm the record is added
Example DNS record:
Type: TXT
Host: _acme-challenge.cdn.pixel
Value: [provided by Delivr]
TTL: 300
Step 2. CDN Bucket Provisioning
What happens: Delivr.ai creates a GCP Cloud Storage bucket (cdn.pixel.yourcompany.com) to host your pixel files.
Your action: Add a DNS record for Google Cloud domain verification.
- Receive the DNS record details from Delivr
- Add the TXT or CNAME record to your DNS zone
- Notify Delivr.ai when the record has propagated
Step 3. Load Balancer Setup
What happens: After certificate verification, Delivr.ai:
- Configures SSL certificate files (
.crtand.key) - Creates a load balancer for your organization
- Assigns an IP address for your domain
Your action: Point your domain to the load balancer IP.
- Receive the IP address from Delivr.ai
- Add an A record in your DNS:
Type: A
Host: cdn.pixel
Value: [IP provided by Delivr]
TTL: 300
- Verify DNS propagation (can take up to 24 hours)
Step 4. Account Registration
What happens: Delivr.ai links your Enterprise account to the white label pixel.
Your action:
- Register at app-v2.delivr.ai/sign-up
- Select Enterprise as your organization type
- Complete registration with your business email
- Send the registered email address to [email protected]
- Wait for confirmation email that setup is complete
Step 5. Verification
Test your setup:
- Visit
https://cdn.pixel.yourcompany.com- should show SSL certificate is valid - Create a test pixel in your dashboard
- Install the pixel on a test page
- Verify events appear in your dashboard
Troubleshooting
| Issue | Solution |
|---|---|
| SSL certificate not valid | DNS TXT record may not have propagated - wait 24 hours and retry |
| Domain not resolving | Check A record points to correct IP |
| No events appearing | Verify pixel script is loading (check browser Network tab) |
| 403 Forbidden | Enterprise account may not be linked - contact support |
Support
For issues during setup, contact:
- Email: [email protected]
- Slack: Join the coordination channel we create for your setup
Next Steps
Once your white label pixel is deployed:
Updated 1 day ago