Delivr.ai White Label Pixel Instructions

White Label Pixel Setup Guide

Host Delivr.ai's resolution pixel on your own domain. This guide walks you through the complete setup process with our team.

What You'll Get

  • A pixel served from cdn.yourdomain.com (your branding)
  • Full SSL/TLS security
  • Same resolution capabilities as Delivr.ai's CDN

Timeline: 2-3 business days after providing required information


Before You Start

Required Information

Please have this information ready before contacting us:

Business Contact

FieldExample
NameJane Smith
Email[email protected]
TimezoneEST / GMT-5

Technical Contact

FieldExample
NameJohn Developer
Email[email protected]
TimezonePST / GMT-8

Domain Configuration

FieldExample
Organization NameYour Company Inc
White Label Domainpixel.yourcompany.com

The pixel will be deployed at cdn.pixel.yourcompany.com - ensure this subdomain is available.

Requirements

  • Submit this information at least 48 hours before your target deployment date
  • Technical contact must have DNS record access for your domain
  • Plan for ~30 minutes of coordination time during US morning hours
  • We'll invite your technical contact to a Slack channel for real-time coordination

Setup Process

Step 1. Certificate Generation and Verification

What happens: Delivr.ai generates an SSL certificate for your domain.

Your action: Add a TXT DNS record to verify domain ownership.

  1. Receive the TXT record details from our team
  2. Access your domain's DNS management console
  3. Add the provided TXT record
  4. Reply to confirm the record is added

Example DNS record:

Type: TXT
Host: _acme-challenge.cdn.pixel
Value: [provided by Delivr]
TTL: 300

Step 2. CDN Bucket Provisioning

What happens: Delivr.ai creates a GCP Cloud Storage bucket (cdn.pixel.yourcompany.com) to host your pixel files.

Your action: Add a DNS record for Google Cloud domain verification.

  1. Receive the DNS record details from Delivr
  2. Add the TXT or CNAME record to your DNS zone
  3. Notify Delivr.ai when the record has propagated

Step 3. Load Balancer Setup

What happens: After certificate verification, Delivr.ai:

  • Configures SSL certificate files (.crt and .key)
  • Creates a load balancer for your organization
  • Assigns an IP address for your domain

Your action: Point your domain to the load balancer IP.

  1. Receive the IP address from Delivr.ai
  2. Add an A record in your DNS:
Type: A
Host: cdn.pixel
Value: [IP provided by Delivr]
TTL: 300
  1. Verify DNS propagation (can take up to 24 hours)

Step 4. Account Registration

What happens: Delivr.ai links your Enterprise account to the white label pixel.

Your action:

  1. Register at app-v2.delivr.ai/sign-up
  2. Select Enterprise as your organization type
  3. Complete registration with your business email
  4. Send the registered email address to [email protected]
  5. Wait for confirmation email that setup is complete

Step 5. Verification

Test your setup:

  1. Visit https://cdn.pixel.yourcompany.com - should show SSL certificate is valid
  2. Create a test pixel in your dashboard
  3. Install the pixel on a test page
  4. Verify events appear in your dashboard

Troubleshooting

IssueSolution
SSL certificate not validDNS TXT record may not have propagated - wait 24 hours and retry
Domain not resolvingCheck A record points to correct IP
No events appearingVerify pixel script is loading (check browser Network tab)
403 ForbiddenEnterprise account may not be linked - contact support

Support

For issues during setup, contact:


Next Steps

Once your white label pixel is deployed:

  1. Create your first pixel
  2. Install the pixel on your website
  3. Query your events